Global Investment Bank

COMPANY

A major global investment bank

CHALLENGE

After multiple mergers, the client faced unifying an IT infrastructure organisation of 10,000 staff in 56 worldwide locations from three heritage organisations. The bank launched a major program internally to develop and implement a new global operating model. The program did not work as expected and needed assistance with its recovery.

WHY ABEAM?

Rich experience managing the difficult issues surrounding complex post-merger consolidation, global IT, and change management programs.

SOLUTION

Our blended, high impact team partnered with the client’s IT Leadership Team to:

• Interview all key managers and consolidate all decisions and assumptions into a set of Operating Model “By Laws”
• Scope and lead multiple project work streams
• Implement a Program Management Office
• Design and implement a global communications strategy, segmented by audience needs, to facilitate buy-in
• Design processes to map staff into the new organisation and to overcome potential disputes between groups
• Design and implement a “Health Check” process that would track and manage the transition program
• Develop proposals, with specific reference to ITIL principles, for ongoing process definition, consolidation and improvement

REAL BENEFITS

Within the program’s six-month timeframe:

• All proposals for governance and process management were accepted and implementation mobilised
• A global education program was rolled out to all staff
• Managers retained ownership of the ongoing transition
• Service delivery remained uninterrupted